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Refund & Return Policy

We hope you love your SOULPΛRΛMΛ purchase. We value every soul who connects with our creations. If for any reason your order doesn’t align with your expectations, we’re here to help. This Refund & Return Policy guides you through our process — centered on fairness, care, and customer satisfaction.

Eligibility

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  • Returns are accepted within 15–30 days of delivery.

  • Items must be unused, unwashed, and in original condition with tags attached.

  • Certain items (such as digital downloads, gift cards, or personalized products) are non-refundable.

 

How to Initiate a Return

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Contact us at support@soulparama.com with your order number and reason for return. We’ll guide you through the next steps.

 

Refunds

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Once we receive and inspect your return, we’ll notify you by email. Approved refunds will be processed back to your original payment method within 5–10 business days.

 

Exchanges

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If you’d like to exchange for another size or style, please reach out — we’re happy to help accommodate when inventory allows.

 

Damaged or Incorrect Orders

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If you receive a defective or incorrect item, notify us immediately. We’ll ensure a replacement or refund as soon as possible.

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